About the opportunity
We are looking for warm and friendly volunteers at our Midlands centre to
welcome all visitors to the site and provide a helpful reception service.
To provide support in our busy office, to handle calls and emails, and provide
assistance with long-term projects. We have opportunities, Monday – Friday, 9.00
– 5.00pm which can fit around your free time and personal commitments
By volunteering you will:
o Be a valued member of our charity
o Be able to meet like-minded people
o An opportunity to take on a rewarding new opportunity
o Volunteers are an invaluable part of our team and whatever time you
can give, will help us to continue our life-transforming work.

What is involved
o Provide a friendly and efficient service to all visitors
o Provide refreshments to visitors
o Answer calls calmly and professionally
o Forward details of message to the appropriate person
o General administration tasks as and when required
o Assist with long term projects
o Ensure the reception area is welcoming and tidy
o Deal with sensitive information and uphold confidentiality and sensitivity at
all times.
o An opportunity to talk to potential supporters about our work

What we require from you
o You live within a reasonable distance of our training centre in order to
commute weekly (post code LE12 9SR)
o Have a means of transport to get to and from the centre
o Minimum age of 18
o Good communication and interpersonal skills
o Good organisational and IT skills (word, email and internet)
o Honesty, reliability, enthusiasm and positive outlook
o Reliability and punctuality
o Self-motivated with the ability to complete routine and non-routine tasks as
o Friendly and outgoing with the ability to work on your own, and within the
o Able to work in an environment with dogs

Support and Training
o Induction process which includes submitting of information form, reference,
shadowing and training opportunities
o We provide in-house support and training which includes completion GDPR
online module
o Reimbursement of pre-approved expenses if requested
o Invitation to join our Official Canine Partners Community Facebook Group
o A point of contact who will support you in your role
o Refresher training may be required to keep up-to-date with best practice
and policies and procedures
o Volunteer clothing and ID badge